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The Real Impact of AI on Service Design / Pablo Fernández Vallejo / Ep. #221

Service Design Show

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Navigating AI in Education and Service Design

This chapter examines the intersection of artificial intelligence and education, advocating for the integration of AI across curricula to foster critical thinking and design skills. It discusses the implications of AI on service design, focusing on both the commoditization of experiences and the evolving role of AI agents in user interactions. The conversation raises important questions about how these technologies are reshaping expectations, power dynamics, and the overall landscape of education and service delivery.

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