Balancing high-touch service and capacity

In this episode of the RIA Edge Podcast, host David Armstrong speaks with Stephen Rigali, executive managing director at Kayne Anderson Rudnick, about the firm’s evolution from a family office into a $55 billion platform and how it has approached growth with intention over four decades.

He shares how the firm prioritizes organic expansion, structured advisor development and long-term client relationships, along with how it balances high-touch service with scalability, uses specialized partners to extend capabilities, and evaluates the role of AI in improving efficiency without replacing human decision-making.

Key takeaways:

• How the firm grew from founder capital into a $55 billion platform through steady, organic expansion
• Why advisor capacity is managed through defined lifecycle stages and proactive resource planning
• How long-term client relationships are built on trust, alignment and consistent human interaction
• Why combining in-house expertise with outside specialists strengthens the client experience
• How AI is being tested to improve research, workflows and operational efficiency across the firm

Resources:

• Listen to the RIA Edge Podcast on Wealth Management
• Listen and Subscribe to the RIA Edge Podcast on Apple Podcasts
• Listen and Subscribe to the RIA Edge Podcast on Spotify

Connect With David Armstrong:

• Wealth Management
• LinkedIn: Wealth Management
• LinkedIn: David Armstrong
• Twitter: David Armstrong
• LinkedIn: Informa

Connect With Stephen Rigali:

• LinkedIn: Stephen Rigali
• LinkedIn: Kayne Anderson Rudnick
• Website: Kayne Anderson Rudnick

About Our Guest:

Stephen Rigali is the Executive Managing Director and a member of the Executive Management Committee at Kayne Anderson Rudnick Investment Management, a Los Angeles–based investment and wealth management firm founded in 1984. He oversees business development across the firm’s institutional, retail, and wealth management platforms and works closely with the firm’s Chief Investment Officer and Chief Operating Officer to help shape the firm’s long-term investment and business strategy. He also serves on the firm’s Risk and Compliance Committee, ESG Steering Committee, and the Investment Committee for the Wealth Advisory division.

Stephen has more than four decades of experience in the investment management industry and has been with Kayne Anderson Rudnick since 1991, playing a key role in the firm’s growth and evolution. Earlier in his career, he was a Vice President at Shearson Lehman Brothers. Stephen holds a B.S. in Business and Economics from Loyola Marymount University and is a CFA charterholder.