Why phrasing changes impact tone

As a senior manager, at times you will need to be direct and at times, diplomatic. However, you feel your vocabulary is limited and you tend to speak too directly. In this episode, I show you how to say the same message in different ways, so you can choose the right tone for meetings, feedback, and difficult conversations. Enjoy! Anna

01:40 — Direct vs diplomatic: the core communication problem
03:20 — Scenario 1: Managing time in meetings
06:40 — Scenario 2: Giving negative feedback
11:20 — Scenario 3: Rejecting an idea
14:40 — Key takeaways + how to practice
15:30 — Final action step

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