Introducing the bow tie customer lifecycle

In this engaging conversation, Taylor Kessel-Salomonsson, Chief Growth Officer at Naylor Association Solutions, shares her unconventional career journey from marketing to revenue leadership. She emphasizes the importance of storytelling in sales, the need for organizational alignment, and the significance of understanding the buyer journey. Taylor introduces the bow tie model as a new approach to viewing the customer lifecycle and discusses key metrics for revenue success. She also highlights the role of content as a growth engine and the differences between PE-backed and VC-backed companies. Throughout the discussion, Taylor provides valuable insights for CEOs and revenue leaders on becoming more data-driven and building strong relationships with C-suite stakeholders.

Takeaways:

• Taylor's career path is unconventional, starting in marketing and transitioning to revenue leadership.
• A strong marketing foundation is crucial for building effective revenue engines.
• Organizational alignment is key to overcoming revenue challenges.
• Understanding the buyer journey is essential for effective sales strategies.
• The bow tie model provides a comprehensive view of the customer lifecycle.
• Key metrics include volume, velocity, conversion rates, and time to value.
• Content should be viewed as a growth engine, not just a lead generation tool.
• PE-backed companies focus on efficient growth, while VC-backed companies prioritize rapid scaling.
• Taylor's transition to Naylor involved unpacking complex revenue challenges.
• The gap index presents opportunities for media companies to leverage their data.
• CEOs should ask about CAC to LTV ratios to understand revenue generation.
• Data is a starting point for conversations with C-suite stakeholders.

About RevvedUP 2026
RevvedUP 2026 is where CEOs and revenue-critical C-Suite leaders reset their growth playbook for the AI-first economy. Taking place March 23–24, 2026 at The Vinoy Resort in St. Petersburg, FL, this two-day strategy lab helps leaders pressure-test how AI moves from cost center to growth driver and turn data and disruption into competitive advantage.

About Heather Holst-Knudsen
Heather Holst-Knudsen is the founder and CEO of H2K Labs and Revenue Room™ Connect. A seasoned executive and operator across media, marketplaces, events, and technology, she specializes in digital transformation, data-driven growth, and customer-centric value creation. Heather shares her insights on multisided business models through The Revenue Room™.

About Revenue Room™ CXO
Revenue Room™ CXO is a private executive community for CEOs and revenue-critical C-Suite leaders navigating growth in the data and AI economy. Through curated peer discussions and strategy sprints, members tackle real-world challenges in revenue transformation, customer intelligence, and business model innovation.

Learn more or apply for membership at info.h2klabs.com/apply-cxo.