Handling 'No thanks' and opting out

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AI enablement is a change problem, not a tech problem. In this episode, Molly Rupert-Sullivan breaks down how to support three groups at once: people who do not get AI yet, people who want to opt out, and champions who want more. You will hear practical ways to set expectations, avoid over‑teaching “all AI”, and build momentum by giving champions the right access, platforms, and repeatable wins that can scale across an organisation.

👉️ Full Show Notes
https://www.microsoftinnovationpodcast.com/801  

🎙️ What you’ll learn 

• Map AI adoption into segments and tailor support levels to each group. 
• Respond to “no thanks” with clear expectations and a path to re-engage.  
• Build champions by focusing on domain expertise, not technical depth.  
• Scale internal wins by giving champions access to enterprise tools and visibility.  
• Decide when to use personal AI tools versus enterprise copilots for data separation.  

 🔴Highlights 

• “My entire role is about AI enablement.”  
• “There’s such a spectrum of where people are.”  
• “I think that there will be a place for some people to opt out.”  
• “It will become very difficult for people not to use it because they will fall behind.”  
• “We don’t all need to be AI experts.”  
• “You’re already an expert in whatever your domain is.”  
• “Access is, a big one.”  
• “Showcasing those wins and successes, giving them platforms.”  
• “I use Pi on my phone a lot.”  
• “I don’t want answers tied to my corporate data.”  

🧰 Mentioned 

• Pi - https://pi.ai/ 
• ChatGPT: https://chatgpt.com/ 
• Change management: https://en.wikipedia.org/wiki/Change_management 
• MVP Summit:https://mvp.microsoft.com/en-US/Summit [mvp.microsoft.com] 
• Microsoft MVP YouTube Series - How to Become a Microsoft MVP - https://www.youtube.com/playlist?list=PLzf0yupPbVkqdRJDPVE4PtTlm6quDhiu7 

✅Keywords 
ai enablement, ai adoption, change management, champions, resistance, opt out, productivity, enterprise access, copilot, chatgpt, professional services, agents 

Microsoft 365 Copilot Adoption is a Microsoft Press book for leaders and consultants. It shows how to identify high-value use cases, set guardrails, enable champions, and measure impact, so Copilot sticks. Practical frameworks, checklists, and metrics you can use this month. Get the book: https://bit.ly/CopilotAdoption

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Thanks for listening 🚀 - Mark Smith