The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom cover image

Kevin Maney on designing your own category

The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

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How to Create a New Category Design?

i i work with a firm, kind of a sister firm to play bigger, called category designed advisers. The first question that we start with in that beginning day is what problem do you solve? And believeit or not, that simple question is so hard to answer. From that point on, the job is actually pretty easy, because now we understand the thing that must exist in the world that doesn't yet exist.

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