Rising tribunal appeals signal decision problems

When senior reporter Kate Lyons scratched beneath the surface of the National Disability Insurance Scheme, she says she found so many hugely complex issues that it was like ‘opening a spring-loaded box-lid’. She tells Reged Ahmad about how, after 18 months of changes – from automated assessments to new definitions of impairments – and as the government tries to limit a blow-out in spending, what comes next could be the biggest moment yet for the scheme since it began