#48 - Designing for trust with Sarah Drummond
Service Design Podcast
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Navigating the Technological Landscape of Scams and Crime
Exploring the impact of technology on the evolution of scams, from deep fakes to AI voice impersonators, and the importance of digital resilience. The chapter outlines the need for continuous education, design for trust, and legal mandates for organizations to prioritize safety in a world of advancing technology.
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