Are You in Control When You're Speaking?

Kwame Ogunlesi: I think for a lot of people, the feeling is I need to be in an active position. And that's speaking, not this listening, sitting back, passive, whatever you want to call it. The best way to change other people's behavior is to negotiate so well that it's an instructive moment for the other person," he says. "The strong will do it what they will and the weak will suffer what they must"