S11 E10: Engagement Scores Don't Lie, But the Way You're Using Them Absolutely Does with Anne Maltese
I Hate It Here
Why engagement numbers can mislead
Anne and Hebba discuss how engagement scores are interpreted and why single numbers lack nuance.
We have all handed an engagement score to a CEO, watched them nod confidently, say something completely incorrect about what it means, and had to just sit there smiling while dying a little inside.
Just me?
…Definitely not just me.
The number isn't always lying, but the questions we've been asking for the last decade might be!
My guest today is Anne Maltese from Quantum Workplace, and she has spent nearly 20 years watching what happens when people data lands in executive rooms, between the good, the bad, and the deeply cringe-worthy.
We're getting into new ways to think about engagement, smarter questions to bring your leadership team, and why the disengaged people on your team might not be who you think they are.
Buckle up!
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Quantum Workplace helps leaders build thriving teams that fuel business success. We give leaders at every level a clear path forward—by unlocking critical talent insights across engagement, performance, and development. With clarity and confidence, people leaders can act decisively, scale leadership quality, and strengthen connection and performance.
Trusted by thousands of people-focused companies, Quantum Workplace makes it easier to keep teams aligned, empowered, growing, and valued on the path to business success.
Visit quantumworkplace.com to learn more.
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00:02:13 - Something New Anne Wants to Learn This Year
00:05:11 - The Biggest Shift Anne Has Seen Around How Orgs Talk About Engagement
00:11:20 - Is Your Engagement Healthy?
00:16:39 - Smarter Questions to Walk Into an Exec Room With Instead of Just Standard Engagement Scores
00:27:01 - What Does it Mean if Someone is a Top Performer, But Disengaged?
00:34:24 - What Good Data Storytelling Looks Like in Practice
00:38:35 - Does Data Show That HR Leaders are Thriving?
00:42:23 - How HR Should Start Rethinking Measuring and Reporting Engagement
00:48:03 - What Gives Anne Hope For the Future
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Follow Anne:
LinkedIn: https://www.linkedin.com/in/anne-maltese-0b9a876/
Follow Hebba:
YouTube: https://www.youtube.com/@ihateit-here/videos
LinkedIn: https://linkedin.com/in/hebba-youssef
Twitter: https://twitter.com/hebbamyoussef
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