Systems to Stay Close to Customers

In this episode of Scalability School, Andrew Foxwell is joined by Sarah Levenger and special guest host Will Sartoris for a deep conversation on what separates average creative strategy from high-performing creative strategy in 2026.

The core theme is that winning creative is not just about producing more ads or testing more formats. It is about understanding people better. Sarah breaks down how the best creative strategists build repeatable systems for ideation, stay close to the customer experience, and work backward from business goals instead of defaulting to ad format first. From there, the episode gets tactical with a breakdown of behavioral-science principles like loss aversion, anchoring, framing effects, social proof, bandwagon effect, and System 1 vs. System 2 thinking.

The big takeaway is that most brands are still overusing urgency, surface-level psychology, and creative trend chasing. The better path is sharper positioning, better message framing, more respect for the customer, and creative diversity rooted in psychology, not just format.

• Are the best creative strategists winning because they make better ads, or because they build better systems for ideas?
• Are you still choosing ad format first over business objective and customer type?
• Have you already burned through your early adopters without realizing your message needs to evolve?
• Are your ads accidentally disrespecting your potential customers?
• Should your brand be using supportive or guilt-based messaging to convert?
• Is plain old social proof losing power?
• Does your internal team believe the same thing about the brand that your customers do?
• Is AI helping your team think more clearly, or just helping you make more of the same content faster?

This episode of the Scalability School podcast is sponsored by NorthBeam and they just launched Northbeam Incrementality. Northbeam Incrementality gives you easy, automated, self-service incrementality tests, while protecting you from the major mistakes so many people make while running incrementality tests. Your MTA handles the daily tactics, your MMM guides the long-term planning, and Incrementality provides the causal truth. It's a closed loop that allows you to scale what works and cut what doesn't. Right now when you head over to www.northbeam.io/incrementality , they're offering Scalability School listeners 50% off unlimited tests for a year when you join. Just tell them we sent you!

To learn more about Sarah Levinger, you can follow her here: https://x.com/SarahLevinger

To connect with Andrew Foxwell send an email Andrew@foxwelldigital.com

To connect with Brad Ploch send him a DM at https://x.com/brad_ploch

To connect with Zach Stuck send him a DM at https://x.com/zachmstuck

Learn More about the Foxwell Founders Community at https://foxwellfounders.com/

Learn More about the The Hive Haus Creators Community at http://HiveHausUGC.com