Navigating Post-Pandemic Hospitality

This chapter examines how Omni Hotels and the broader hotel industry are adapting to new realities post-COVID by enhancing operational efficiency through automation and offering flexible services. It highlights shifts in consumer behavior, marked by the merging of business and leisure travel, known as 'bleasure,' and discusses the implications for event planning and pricing strategies. Additionally, the chapter addresses supply chain challenges affecting hotel amenities and logistics, showcasing the industry's response to ongoing disruptions.