New Books in Science, Technology, and Society cover image

Ben Shneiderman, "Human-Centered AI" (Oxford UP, 2022)

New Books in Science, Technology, and Society

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The Three Principles of Reliable, Safe, and Trustworthy Systems

We want systems that work not just 80 or 90% of the time, but they're reliable. If you're talking about aviation or medical care, 98% accuracy is not enough. We want the user's experience to be built filled with the sense of self-efficacy. So there's a whole layered set of principles we want to deliver when we design future systems.

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