Managing Dissatisfied Customers and Reviews

A premium-brand lesson you can steal in any industry: pricing that isn’t just maths.

Alan shares how pricing can be communication, positioning, and part of the customer journey. He shows how the “moment of pause” or consideration can actually work in your favour when the product delivers and the experience educates. Listen back to the full episode, Episode 441 now for the full conversation with Alan, and subscribe or follow now, for more episodes like this.

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