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How to Break a Disagreement Deadlock & A New Habit That Can Change Your Life

Something You Should Know

00:00

What Is the Way to End an Impass?

The overriding principle is first to pause and make a active effort to actively listen. And then reflect back what the person has said, and then ask them, did they feel heard? That's something i teach to police officers to descalate people who are mentally ill or high on drugs. It's an immediate way to calm some one down, get their attention and engage them with you.

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