Customer Support and Refund Authority

In this episode of Mostly Growth, the number one podcast in product monetization, Kyle and CJ explore one of the most important questions in the AI era: what decisions should we actually delegate to machines? From agents spending money with corporate cards to handling customer support, hiring, and even sales, they break down where automation makes sense—and where it gets uncomfortable. Plus, how leadership changes when your job shifts from making decisions to setting the rules.

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SPONSORS:

RightRev is an automated revenue recognition platform built for modern pricing models like usage-based pricing, bundles, and mid-cycle upgrades. RightRev lets companies scale monetization without slowing down close or compliance. For RevRec that keeps growth moving, visit https://www.rightrev.com

Tropic is an intelligent spend management solution that consolidates your spend data and processes into one unified offering, enabling insights and decisive action. From spotting hidden optimization opportunities to automating painful procurement workflows and giving you the best market data to turn vendor negotiations in your favor, Tropic combines smart insights with real human expertise to keep you ahead of the curve. Visit https://www.tropicapp.io/mostlymetrics to learn how.

HockeyStack is an AI platform for modern go-to-market teams that unifies sales, marketing, and customer data into a single system of action. With AI agents that prospect accounts, support reps, improve forecasting, and automate what’s already working, HockeyStack helps teams move faster without guessing. Trusted by companies like RingCentral, Outreach, ActiveCampaign, and Fortune 100 teams—learn more at https://www.hockeystack.com

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LINKS: 

Mostly Metrics: https://www.mostlymetrics.com

CJ on LinkedIn: https://www.linkedin.com/in/cj-gustafson-13140948/

Growth Unhinged: https://www.growthunhinged.com/

Kyle on LinkedIn: https://www.linkedin.com/in/kyle-poyar/

Slacker Stuff: https://www.slackerstuff.com/

Ben on LinkedIn: https://www.linkedin.com/in/slackerstuff/

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RELATED EPISODES:

AI Is Breaking SaaS Pricing (Scott Woody)

https://youtu.be/ujkZWqeHpQY

Multi-Year Deals and the Illusion of Better Pricing | Russell Lester

https://youtu.be/lCU0HFrp0YY

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TIMESTAMPS:

0:00 ChatGPT sold a house

2:13 What are we delegating to AI agents?

3:04 Ramp's agent cards

5:06 Mastercard's open standard

7:14 Dynamic budget reallocation

9:38 Sponsors — RightRev | Tropic | HockeyStack

13:18 Domains of delegation

13:56 Meetings

16:08 Customer interactions

17:22 Sales

20:03 Internal announcements

22:19 Hiring and team management

25:42 Would you let AI buy software?

27:09 Flight rebooking scenario

29:36 Business blunders

30:38 Chipotle blunders

33:11 Credits

#MostlyGrowthPodcast #AIAgents #Automation #FutureOfWork #SaaS