Can Loyalty Programs Save Myer?

Are Australia’s big department stores running out of road? In the US, iconic names like Saks and Macy’s are shrinking fast. At home, David Jones and Myer have both been closing stores as consumer behaviour shifts and online retail keeps growing.

Sean Aylmer speaks with retail expert Professor Gary Mortimer from Queensland University of Technology, about whether department stores can still survive - and if so, what they need to become.

Find out more: https://fearandgreed.com.au/

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