How COVID Changed Sales Behavior

HEARD IN THIS EPISODE

◼ Why the four-year decline in staffing revenue isn't a market problem — it's a sales behavior problem that leaders are actively making worse by obsessing over the wrong metrics

◼ How COVID didn't just change where salespeople work — it quietly made them lazy, and why most sales leaders haven't noticed yet

◼ What the best staffing firms are doing differently right now that almost nobody else is: pulling recruiters into the sales process before the deal is even close

◼ Why your ICP is probably wrong — and how getting more specific with a smaller target list will generate more revenue than casting a wider net ever could

◼ How one simple mental shift — from account management to pre-client acquisition — could completely rewire the way your sales team operates

EXPECT TO LEARN

This episode will fundamentally challenge how you think about sales activity and what it's actually worth. You'll walk away with a sharper framework for diagnosing what's broken in your sales organization, whether it's your people, your process, or the pressure you're putting on both, and a clear-eyed view of why doing less, more deliberately, consistently beats doing more with less intention. If you lead a staffing firm or a sales team, this conversation will make you uncomfortable in exactly the right way.

 

KEY MOMENTS

[00:01] – The #1 mistake holding firms back

[01:08] – Chasing shiny objects kills revenue

[02:21] – What to do when business is down

[04:08] – How to prioritize your fix-it list

[05:28] – Did COVID break the staffing industry?

[07:02] – How COVID made staffing sales reps lazy

[08:21] – Outputs vs. outcomes in sales

[09:18] – Rewarding the wrong KPIs [10:48] – What consultative selling looks like

[12:49] – Where firms get their ICP wrong

[14:45] – Messaging by ICP level

[16:38] – The Under Armour sales analogy

[18:58] – Research has never been easier

[23:00] – What top firms do differently

[24:45] – Speed closes deals, not relationships

[27:52] – Fixing staffing's reputation problem

[31:42] – Sales reps as pre-client managers

[33:26] – Optimistic or pessimistic on 2026?

[35:41] – Coach in the moment, not end of month

[37:17] – About AFM Strategic Partners

[42:20] – Rapid fire: book that changed her life

[43:24] – Advice for new staffing professionals

ABOUT THE GUEST

Anna Frazzetto is the Founder and CEO of AFM Strategic Partners and one of the most recognized voices in staffing and sales leadership — named to Staffing Industry Analysts' Global Power 150 Women in Staffing for seven consecutive years. She built her career scaling businesses from the ground up, including growing a solutions practice from $3M to $100M, and has led global sales transformations across some of the most complex corners of the industry. Her perspective is rare because it spans both sides of the table: the strategic and the deeply human, shaped in part by her experience as a cancer survivor who chose to bet on herself and start something new. Her new book, *Sales Leadership in Action*, distills over 100 field-tested tips for sales leaders who want to stop firefighting and start building teams that close.

ABOUT THE HOST

Brad Bialy is a trusted voice and highly sought-after speaker in the staffing and recruiting industry, known for helping firms grow through integrated marketing, sales, and recruiting strategies. With over 13 years at Haley Marketing and a proven track record guiding hundreds of firms, Brad brings deep expertise and a fresh, actionable perspective to every engagement. He's the host of Take the Stage and InSights, two of the staffing industry's leading podcasts with more than 225,000 downloads.

SPONSORS AND OFFERS

Book a 30-minute marketing consultation with host Brad Bialy: https://bit.ly/Bialy30

Benefits in a Card helps staffing firms offer meaningful benefits to their entire workforce through flexible, unbundled plans designed for high-turnover environments—making it easier to control costs, improve retention, and stay competitive. https://www.BenefitsInACard.com

TRICOM partners with staffing firms as an asset-based lender and full-service back-office provider, helping owners scale confidently by reducing risk and easing the operational strain of payroll, cash flow, and administration. https://www.tricom.com