353: How to Practice Human-Centric Data Science
Super Data Science: ML & AI Podcast with Jon Krohn
00:00
How to Map Your Customer Journey and Service Bladders
The service blueprint is really for like if you're building a model or something to improve operations inside a business It's they talk about the front stage and the back stage. And by understanding what what these blockers are the friction points we can actually kind of smooth this transition out. We need to understand what it's like to be that person and to do that job so that we have that context throughout our work.
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