Tracking KPIs to expose performance gaps

Josh Volinsky never hired a single recruiter. No experience, no desk history, no cold call background — just accountants. And somehow he built a $5M firm where 7+ people billed over $400K in their first year.

 That's not a fluke. That's a system.

 Josh is the co-founder of Synergy Search and the former all-time single-month billing record holder at Robert Half — $259K in one month. He walked away from one of the cushiest books of business in the industry, started a firm above a liquor store and a Dunkin' Donuts, hit $2.7M in year one, and $5M in year two. Then the market shifted, their best performer passed away suddenly, and everything they'd built got stress-tested in the worst possible way.

 This episode is the full story. The rocket ship. The crash. The rebuild. And the exact decisions — on hiring, culture, KPIs, and partnership structure — that separated Synergy Search from every other firm that tried the same thing and failed.

 **What You'll Learn**

- Why hiring experienced recruiters actually slows your growth (and what to hire instead)

- The "day in the life" interview method that predicts top billers before they start

- How implementing KPI tracking turned a $700K quarter into a single $700K month

- The exact culture reset that took them from their worst quarter ever to their best Q4 in firm history

- Why splitting everything equally with partners — even when others called it crazy — was the secret to scaling fast

- The relationship-building system that took one recruiter from $400K to $850K per year

- What separates $500K+ billers from everyone else in today's market (it's one thing)

If you run a desk, lead a firm, or are thinking about going out on your own — this one's going to hit different.

 **Timestamp Highlights**

00:40 – The moment Josh told his wife he was leaving Robert Half

05:19 – The $259K month that broke the all-time firm record

08:00 – Why they spent $25K before making a single call

16:21 – How following the non-compete forced their best BD strategy

18:49 – Doubling lifetime billings in one month after their first hires

22:13 – Full desk vs. split: putting people in positions to thrive

31:45 – The worst quarter in firm history and the breakfast that changed everything

36:57 – The 3 levers they pulled to reboot the culture

39:31 – How KPI scorecards produced three $100K billers in a single month

43:06 – The hiring blueprint: A-players only, and how to spot them

53:30 – What $700K+ billers do differently than everyone else

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Josh on LinkedIn → https://www.linkedin.com/in/joshvolinsky/

Benjamin Mena → http://www.selectsourcesolutions.com/

Benjamin LinkedIn → https://www.linkedin.com/in/benjaminmena/

Benjamin Instagram → https://www.instagram.com/benlmena/