Remote-first culture, documentation, and AI readiness

Marco Zappacosta is the co-founder and CEO of Thumbtack, the home services marketplace he started in 2008. Thumbtack connects homeowners to 300,000+ local service professionals, with nearly 100M projects started on the platform. 

In this episode of Summation, Marco and Auren discuss:

• Why home services is bigger than groceries but barely any is booked online
• How AI collapsed Thumbtack's product pod sizes
• Why Silicon Valley underrates leadership and overrates management 
• The single trait to screen every executive hire for

You can find Auren Hoffman on X at @auren and Marco Zappacosta on X at @mlz