Understanding the Frontline Workforce. As our research point out, more than 70% of all US workers (80% Worldwide) work in a frontline (customer facing or operational facing) role. We all have teams in these positions so it’s important for business and HR leaders to understand this space.
This is the first podcast in a series with Josh Secrest, the head of marketing at Paradox, a Workday Company, that pioneered conversational recruiting from end to end.
Josh Secrest brings deep frontline expertise from previously leading Global Talent Strategy and Talent Acquisition at McDonald’s and leading Talent and Culture at Abercrombie & Fitch, while currently serving on board leadership roles for the National Restaurant Association and the National Retail Federation Foundation.
Josh and I will be sharing a series of conversations to help you understand best-practices in high-volume recruiting, frontline workforce management, and the economics and financial business case for automation in this space.
This episode features a deep discussion on the critical role of frontline workers in the workforce, exploring how technology, management, and strategic support can transform frontline work environments. It highlights innovative practices and future trends in supporting frontline employees across retail, hospitality, and healthcare sectors.
Keywords
frontline workers, workforce strategy, HR technology, AI in HR, employee retention, frontline management, retail, hospitality, workforce support, digital transformation
Key topics
Importance of frontline workers
Impact of technology and AI on frontline support
Role of frontline managers in business success
Additional Information
Powering the Frontline Workforce: How Frontline-First Companies Thrive (research)
Josh Bersin Company Highlights Cost of Neglecting Frontline Workers (research)
An Exploration into the Frontline Workforce with Josh Bersin (video)
Tailor your HR and Management Programs for Frontline Work with Galileo, the Expert AI Agent for HR
