Why the Sanchari Kaveri app failed on reliability

Bengaluru's water utility loses a third of everything it pumps. It owes Tokyo Rs 10,000 crore. It bleeds Rs 80 crore every month.

Its answer to all of this was an app — GPS-tracked tankers, government-backed, 40% cheaper than the market.

But nine months later the all the app has to show is 10,000 downloads and a 2.8 rating in a city of 14 million. So why are Bangalore's residents saying no to the state's efforts?

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