Casey and Shay kick off the episode with a candid and humorous conversation about staying calm under pressure before being joined by Rudy Murillo, Vice President of Emergency Management and Services at the New York City Housing Authority, the largest public housing authority in the United States.Rudy shares his journey from the U.S. Marine Corps to leading 24/7 emergency communications and large-scale incident response for more than half a million New Yorkers.
Through stories of building teams, merging departments, and navigating complex risks—from climate events to budget constraints—he offers a grounded perspective on preparedness, leadership, and equity-centered service delivery. The conversation explores what it takes to build resilience inside a massive organization, emphasizing mentorship, clear roles, documentation, and the power of narrowing scope to make real progress. At its core, this episode reinforces that enterprise resilience is built through people, trust, and the systems that empower them to lead when it matters most.
