Is your chatbot helping your customers or putting them off? In this episode, Squirrel is wound up about the chat-first interface trend in software, which hinders more than it helps. Tune in to get Squirrel and Jeffrey’s thoughts on how you can use “book smarts” vs “street smarts” to determine whether you need a chatbot, and what you should be offering instead.
LINKS:
- The Dimensionality Problem: https://deadneurons.substack.com/p/why-the-most-valuable-things-you
- CITCON:AI in Helsinki: https://citconf.com/helsinki2026/
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You'll find free videos and practice material, plus our book Agile Conversations, at agileconversations.com
And we'd love to hear any thoughts, ideas, or feedback you have about the show: email us at info@agileconversations.com
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About Your Hosts
Douglas Squirrel and Jeffrey Fredrick joined forces at TIM Group in 2013, where they studied and practised the art of management through difficult conversations. Over a decade later, they remain united in their passion for growing profitable organisations through better communication.
Squirrel is an advisor, author, keynote speaker, coach, and consultant, and he's helped over 300 companies of all sizes make huge, profitable improvements in their culture, skills, and processes. You can find out more about his work here: douglassquirrel.com/index.html
Jeffrey is Vice President of Engineering at ION Analytics, Organiser at CITCON, the Continuous Integration and Testing Conference, and is an accomplished author and speaker. You can connect with him here: www.linkedin.com/in/jfredrick/
