Artificial intelligence has moved from experimentation to enterprise adoption in under two years, with industry estimates projecting AI services revenues of $10–12 billion in FY26 and rapid growth thereafter. Yet, this moment of expansion coincides with layoffs, automation, and the vulnerability of entry-level roles in India’s IT and BPO sectors. It also coincides with India’s top tech firms contracting AI products into their workflows.
Is this transformation or disruption? Are we witnessing productivity gains, structural shifts, and early signs of displacement, all at the same time? And what does this mean for India’s services-led growth model?
Guests: Kishan Sundar and Alaganambi Welkin
Host: Kunal Shankar
Producer: Sharmada Venkatasubramanian
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