Navigating geopolitics with a customer focus

HSBC CEO Georges Elhedery joins Francine Lacqua to explain why he is “ruthless about killing complexity” as he pushes through an AI-fuelled overhaul of one of the world’s biggest banks. He reflects on leadership, integrity and cultural fluency, and shares how HSBC is adapting to geopolitical tensions, shifting trade routes and the rapid rise of generative AI.

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