The Tragic Loss of Two Lives in St. Louis

Karishma Furtado is former senior director of data and research with Furtado Ferguson. She says the 911 system was overrun that day in experiencing volumes unlike the norm. The primary reasons people call 911 are not for experiences of violent crime or major crime as the FBI categorizes it, she says. But rather for emergencies, oftentimes, non-emergency things like needing some sort of service.