A Great Manager Example

Managing a team gets especially challenging when emotions run high.

Whether it’s you who regularly rides the emotional rollercoaster or a team member who explodes in meetings, shuts down during feedback, or feels unpredictable from one conversation to the next, many managers struggle with how to respond when emotions show up in the workplace.

Fortunately, this week’s guest offers a grounded framework for supporting emotional intensity at work without becoming a therapist and without ignoring what’s really happening.

Jordanna Eyre is the founder of Spiral Growth Systems and the creator of the Spiral Leadership Methodology, a transformational framework designed to help leaders work with time, energy, emotions, and growth in non-linear ways. Known as the Chief Sorceress of Life & Business, Jordanna helps leaders expand their capacity, regulate their nervous systems, and lead with greater presence and clarity.

In this conversation, we explore how leaders can hold space for emotions without fixing or minimizing them, when support crosses into referral, and how emotional safety creates stronger teams over time.

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Conversation Topics

• (00:00) Introduction
• (02:21) Supporting team members with big emotions
• (06:04) Why leaders must regulate themselves first
• (09:46) Management vs. leadership in emotional situations
• (14:10) Fear as a blocker to anger, grief, and sadness
• (18:32) How suppressed emotions show up as ego or shutdown
• (23:48) Holding space without fixing or minimizing
• (27:55) When to refer instead of intervene
• (31:55) [Extended Episode Only] Expanding emotional capacity as a leader
• (33:13) [Extended Episode Only] What to say when emotions run high
• (36:52) [Extended Episode Only] Seeing the wisdom beneath behavior
• (40:41) [Extended Episode Only] Building shared leadership through emotional safety

📚 Additional Resources:

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✨ Read the full transcript: https://docs.google.com/document/d/1mSaEY2s0yvDn3oYir1bJvsteVVTQWght53jY0JR_Z_E/edit?usp=sharing 

✨Follow me on Instagram: https://www.instagram.com/mamieks/ 

✨Visit my website for more: https://www.mamieks.com/ 

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✨Subscribe to my YouTube Channel: https://www.youtube.com/channel/UC7jhYz8b16g1SsLia4EhO5w?sub_confirmation=1 

Keep up with Jordanna Eyre

- LinkedIn here https://www.linkedin.com/in/jordannaeyre/ 

- Visit the website: https://spiralgrowthsystems.com/

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The Modern Manager is a leadership podcast for rockstar managers who want to create a working environment where people thrive, and great work gets done.

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