The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom cover image

Kevin Maney on designing your own category

The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

00:00

How to Create Your Own Category Design?

"If you're talking about what you're doing as being better than someone else, then i guarantee you are entering somebody else's category," he says. "Is there a problem to be solved that nobody else is solving?" asks the founder of fashion brand Giorgio Armani. 'And if you approach a market that way, just even approach your thinking, your strategic thinking that way'

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