Scaling HRO: training and just culture

In this episode, Dr. Narayana Murali, Chief Medical Officer of Medicine Services and Professor at Geisinger College of Health Sciences, shares how Geisinger redesigned its approach to advanced care planning, increasing engagement from 5% to nearly 50% among high risk seniors. He also discusses driving physician and APP alignment, scaling high reliability and zero harm principles, and expanding home based care to deliver compassionate, patient centered outcomes.