28 - Why Customer Success is so Misunderstood with Megan Bowen (VP of CS, Platterz)
GTM Live
00:00
The Next Wave Is Multi Touch Attribution
"I think people over complicate things. People think there's these silver bullets, or like, no, we're going to solve the problem," he says. "If you were the customer, what would you want to have happen? It's like, ol i'd want them to level with me and tell me the truth so that we can yuess yo." He also believes a lot of companies measure their marketing team as if they were s c rs.
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