Overcoming Resistance to Change in Financial Institutions

Recorded live at the Money2020 Europe conference, Alexandra Ebert, MOSTLY AI's Chief Trust Officer talks to Sulabh Agarwal, Accenture's Global Head of Payments. Sulabh shares his insights on the changing landscape of the payments industry and the factors driving its transformation. He highlights the influence of technology and the role of payments as a catalyst for innovation, improved customer experiences, and personalization in the payment process. The episode concludes with a discussion on the future of payments and the actions payments executives should take to future-proof their strategies.