What's the Difference Between an SLA and an SLO?

An s l a is basically a legal contract between the castomer and he provider, right? Then? And again, those will differ, not only across different organizations, different companies, but different teams, technically. You have those examples where someone will exclude, for example, downtime that was planned, or at a certain event in a different way. Ah, so in many cases, whalt we find out, whan we hear from our customers, a lot of those things are not necessarily very, i'll say, accurate.

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