"Designing Change: A Decade-Long Journey in Service Design at Stanford with Morgan Miller"
The Human Centered Design Podcast (Premium)
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Simplifying Service Design with the Experience Delivery Blueprint
This chapter explores the development of the experience delivery blueprint, a mapping technique for service design. It delves into the challenges of creating a service blueprint in real-time and discusses the simplification process for workshop settings, aiming to align stakeholders and showcase the contribution of different parts to the overall experience. The chapter also covers the reformatting of the method and its new name, experience delivery blueprinting.
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