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How a Little Surprise Will Change Your Life & How Introverts Can Thrive in the Workplace

Something You Should Know

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Using Surprise Strategically

People have formative events all the time. But we tend to dismiss them or not even notice them, because they happen so fast. We are from an evolutionary point of view, we accept tenext comment quickly. And it's about how we phrase our comments and how we can frame it in such a way that if we intentionally surprise somebody, andfm, we follow that comment with something powerfully positive,. That can be a formative event for that person. It could also really cause some harm as well.

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