Why written BIFF responses work

Michael Lomax joins Megan Hunter to share practical tools leaders can use right away when high conflict behavior is derailing their team. They cover BIFF responses for written communication, how to redirect disruptive meeting participants, handling chronic complainers with EAR statements, and what it actually takes to build a conflict-competent culture. Plus—details on two upcoming trainings from the High Conflict Institute.

Resources from this episode:

• New Ways for Work Coaches Training — March 3 & 5, 2026
• Leaders Training: Managing High Conflict Behavior at Work — April 23, 2026
• BIFF at Work by Bill Eddy and Megan Hunter
• Mediating High Conflict Disputes by Bill Eddy and Michael Lomax
• It's All Your Fault at Work by Bill Eddy and L. Georgi DiStefano

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Important Notice: Our discussions focus on behavioral patterns rather than diagnoses. For specific legal or therapeutic guidance, please consult qualified professionals in your area.

• (00:00) - Welcome to It's All Your Fault
• (00:54) - Guest Michael Lomax
• (04:19) - Workplace Tools for Leaders
• (05:41) - BIFF Responses
• (15:47) - High Conflict in Meetings
• (21:02) - Chronic Complaining
• (23:37) - Example
• (26:26) - Healthy Conflict
• (31:56) - The Training
• (35:28) - Mindset Shift
• (38:09) - Wrap Up