1027. Insights: Lights, camera, transactions! Engineering payments at a global scale with JP Morgan and Netflix
Fintech Insider Podcast by 11:FS
Final advice for payments leaders
Tracy and Kristen advise making payments invisible, aligning teams with customer experience and obsessing over worst days.
About this episode:
Ever wondered what goes into making a blockbuster payments system?
In this episode, David M. Brear, Group CEO at 11:FS, sits down with two heavyweights in the payments world: Tracy Birdsall, Managing Director and Head of EMEA & APAC, Merchant Services Sales, at J.P. Morgan Payments, and Kristen Morrow-Greven, Vice President and Head of Global Payments at Netflix.
They dive into the systems that most people don’t notice until they break: reliability, scalability, resiliency, infrastructure, and jaw-dropping transactions-per-second numbers that keep payments seamless at scale.
Drawing on J.P. Morgan’s Payments Unbound, Volume 3, the conversation reveals how Netflix processes millions of payments globally without missing a beat keeping subscribers happy and systems running flawlessly.
Grab your popcorn and tune in, this behind-the-scenes look at payments is nothing short of epic.
Learn more at: https://www.jpmorgan.com/payments/payments-global
This week's guests:
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Tracy Birdsall, Head of EMEA and APAC, Merchant Services Sales at J.P. Morgan Payments
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Kristen Morrow-Greven,Vice President, Head of Global Payments at Netflix
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About 11:FS
At 11:FS, we don’t just talk digital - we make it happen. We're building truly digital financial services by partnering with bold teams to take them from market insights to real-world products. Whether you're an incumbent innovating or a startup breaking new ground, we bring the strategy, research, design, and delivery to make it real. Less talk, more impact.Proud winners of the British Bank Award for Consultancy of the Year - five times and counting. 👉 Learn more at 11fs.com/ventures
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About Fintech Insider:
Fintech Insider by 11:FS is a bi-weekly podcast that covers everything from finance and banking to technology and the latest trends in financial services.
Our expert hosts, with hands-on industry experience, are joined by key decision-makers, VCs, and top reporters from across the financial landscape, including guests from companies like Stripe, Revolut, Plaid, PayPal, and Monzo. Together, they break down the biggest news and innovations shaping the space.
Our weekly news show drops every Monday, covering major stories like mergers, new product launches, regulatory shifts, and emerging tech trends. On Thursdays, our Insights show goes deeper into the hottest topics driving the future of finance, including AI in banking, decentralised finance, and the evolving landscape of embedded finance.
Whether you're already in the fintech game or just starting to explore, this is the #1 podcast for you.
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