Learning retention amid automation

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Leaders today are under pressure from every direction: an unpredictable economy, the rise of AI, and the constant demand for transformation while keeping the business running. Few people see those challenges more clearly than Michael Smith. He argues that leaders make the greatest impact when they act as architects of transformation rather than playing defense. In this episode, Mike and Dart discuss what happens when HR is seen only as a cost and how CEOs and CFOs can unlock the real value of the people in their organizations. They also explore the future of HR and why doing well and doing good go together.

As CEO of Randstad Enterprise, a division of one of the world’s largest HR services companies, Mike has spent more than 20 years leading businesses across four continents. That vantage point gives him a rare perspective on how people, technology, and transformation shape the future of work.

In this episode, Dart and Jim discuss:
- Why HR leaders have the most impact as architects of transformation
- What happens when people are treated as a cost instead of the engine of growth
- How CEOs and CFOs can unlock the real value of talent
- The future of HR in a world shaped by AI and constant change
- Why companies are hiring and laying off at the same time
- How AI is reshaping recruiting and freeing HR for higher-value work
- The risk of excluding talent through rigid hiring processes
- Why HR must become data visionaries to stay at the table
- The ethical challenges of leading with AI
- And other topics…

Michael Smith is Chief Executive of Randstad Enterprise and part of Randstad’s global leadership team. Over two decades with the company, he has led businesses across the US, Europe, and Asia, including CEO roles at Randstad UK and Randstad Sourceright EMEA. Today, he oversees Randstad’s global talent solutions portfolio — from recruitment outsourcing and managed services to career transition, coaching, and advisory. His work puts him at the center of how the world’s largest organizations adapt to change, balance people and technology, and unlock the real value of talent.

Resources Mentioned:
Randstad Enterprise: https://www.randstad.com
Get discounted tickets to the Responsive Conference, featuring past Work for Humans guests Bree Groff and Simone Stolzoff – September 17–18, Oakland, CA. Use code “11fold”: https://www.responsiveconference.com/tickets
Register to attend the UWEBC Conference, where Dart keynotes the HR track alongside Ethan Mollick and Nancy Giordano – September 30, University of Wisconsin: https://uwebc.wisc.edu/conference/registration/

Connect with Mike:
LinkedIn: https://www.linkedin.com/in/michaeljohnsmith/

Work with Dart:
Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.