The C O'S Book

The company's market share was dwindling. Profits were own. Wall street annalysts marked the company's stock as a cell. Things were not going well, but no one knew why. One bright spot was how clean the company offices were. Even with budget cuts, the building literally sparkled. The janitors themselves were relentlessly cheerful. Whenever a janitor entered a room, spirits lifted because they sang as they worked. A few of the older leaders recalled a time many years ago when she and other leaders actually met with the ceo in a weekly meeting and talked directly to him, even listened to him. They decided to consult the c e o's book. Sure enough, the