In this episode of the STR Investing Podcast, co-host Mark Lumpkin sits down with Tyann Marcink - Hammond, owner of Tyann Hospitality and one of the newest VRMA board members, to talk about what actually drives five star stays: hospitality.
Tyann shares why communication is the foundation of every great guest experience, how small moments can shape an entire stay, and why hosts who ignore hospitality are leaving money and reviews on the table. They also recap the Poconos STR conference, discuss Tyann's new book Hospitable Host: The STR Sisterhood Edition, and dig into what she is helping lead inside VRMA.
They also cover:
- Why five star reviews do not always mean true hospitality
- The simple communication shift that can separate you from most hosts
- How to train your team to create better guest experiences
- Why investors need to think beyond spreadsheets and ROI
- What Diane sees next for hospitality in the STR industry
This episode is a reminder that short-term rentals are not just a real estate business. They are a hospitality business first.
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Episode Sponsored By:
STR Search
STR Search is the industry leading property finder service. They've helped investors acquire over 215 profitable STRs across the US. If you'd like the data professionals to help you find your next STR, reach out to STRsearch.com
