The Role of the Pastoral Care Leader in a Spotify Guild

The Spotify model is basically a matrix organization because the chapters in the Spotify model have chapter leads and they are managers. This has already proven not to work very well according to many reports. So I push that out that there is no chapter lead in a chapter. And then basically there's no difference anymore between a chapter and the guild other than scale. The chapter is a place where you discuss your specific functional area as a developer or as a UX designer, for example-to coordinate UX stuff across different teams. That person is fronting the team when one person needs to front. It's not the manager.That person is not in charge of telling everybody else what to do. They're not