Managing complaints and self-discharge requests

In this episode, Sam welcomes Dr Tessa Nicholas, a post-CMT doctor with an interest in palliative care and oncology. They discuss the recurring themes in station 4, focussing on Breaking Bad News and the SPIKES model*

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02:00 Structure, format, recurring themes of Station 4

17:30 Approaching Station 4

20:45 SPIKES model

37:50 Summary

*Baile WF, Buckman R, Lenzi R et al (2000) SPIKES - a Six Step Protocol for Delivering Bad News: Application to the Patient with Cancer. Oncologist.

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