Standardising Service with Systems

What if a job most people wouldn’t think twice about became a seven-figure business? Zames Chew, Co-Founder of Repair.sg, comes into the studio to share how hands-on trade skills, not pitch decks, became his biggest competitive edge. From learning repairs on the ground to building a culture of trust, he is removing the stigma around blue-collar trades one customer at a time. We also go deep on why he once felt embarrassed to tell his peers about the business, and why upskilling himself was such a crucial part of his success.

𝙏𝙝𝙞𝙨 𝙚𝙥𝙞𝙨𝙤𝙙𝙚 𝙞𝙨 𝙗𝙧𝙤𝙪𝙜𝙝𝙩 𝙩𝙤 𝙮𝙤𝙪 𝙗𝙮 𝙎𝙠𝙞𝙡𝙡𝙨𝙁𝙪𝙩𝙪𝙧𝙚 𝙎𝙞𝙣𝙜𝙖𝙥𝙤𝙧𝙚

𝙎𝙩𝙖𝙧𝙩 𝙮𝙤𝙪𝙧 𝙪𝙥𝙨𝙠𝙞𝙡𝙡𝙞𝙣𝙜 𝙟𝙤𝙪𝙧𝙣𝙚𝙮 𝙩𝙤𝙙𝙖𝙮 |

https://yahlahbut.short.gy/UpskillToday

𝗢𝗻𝗲 𝗦𝗵𝗶𝗼𝗸 𝗧𝗵𝗶𝗻𝗴

• Haresh: Pay phone connecting people in liberal San Francisco to conservative Texas in new social experiment
• Terence: Federer’s Agent on Leaving Nike, Building a Tournament, & More w/ Tony Godsick
• Zames: The Social Network (2010)

𝗪𝗼𝗿𝗸 𝘄𝗶𝘁𝗵 𝘂𝘀!
Drop us an email at contact@ministryoffunny.com! We’re always looking out for people to do cool stuff with, so let’s chat!

𝗦𝘂𝗯𝘀𝗰𝗿𝗶𝗯𝗲 𝘁𝗼 𝗼𝘂𝗿 𝘄𝗲𝗲𝗸𝗹𝘆 𝗻𝗲𝘄𝘀𝗹𝗲𝘁𝘁𝗲𝗿 – "𝗬𝗼𝘂𝗿 𝗟𝗶𝘁𝘁𝗹𝗲 𝗕𝗶𝘁”
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(00:00) Intro
(02:05) Starting Repair.sg After O-Levels
(04:19) Parents Thought It Was Just a Phase
(06:06) Being the Youngest in Technical Courses
(08:08) Insecurity About “Dirty” Work
(09:57) Learning Finally Felt Useful
(11:39) Customers Questioning His Age
(13:42) The Google Dream vs Reality
(15:18) Why He Learned Plumbing Himself
(17:57) Building a Business With His Brother
(20:14) Putting a Face to the Brand
(22:12) Refusing to Compete on Price
(24:07) From $1.7M to $3M Revenue
(26:28) Learning Management the Hard Way
(29:08) Finding Mentors on LinkedIn
(31:05) “Frivolous” Courses That Change Lives
(32:54) How AI Fits Into Repair.sg
(35:25) Finding Fulfilment in “Dirty” Work
(36:47) Advice to His Younger Self
(38:55) Regrets About School & Learning
(41:09) The Covid Turning Point
(42:59) The Moment It Started Feeling Real
(45:30) What Success Actually Looks Like
(49:00) What’s Next for Repair.sg
(59:23) One Shiok Thing
(01:07:38) Post-Interview Reflection

𝗖𝗼𝗺𝗺𝗲𝗻𝘁 𝗼𝗻 𝘁𝗵𝗶𝘀 𝗲𝗽𝗶𝘀𝗼𝗱𝗲!
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