Bloomberg Businessweek Weekend - August 11th, 2023
Bloomberg Businessweek
00:00
The Trade-Offs Between Customer Service and Automation
I think we've already started to see it, right? On so many different products. And there is absolutely a balance and there's also a bit of a transition pain point to get there. Some of that will flow through over the next few years. We'll see where it all settles out.
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Transcript
