Preparation Makes Fast Decisions Possible

Cathy Lanier explains that resilience under pressure comes from study, repetition, experience, and correcting bad decisions quickly when information is incomplete.

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Cathy Lanier is the Chief Security Officer of the National Football League, where she oversees security across the league office and all 32 clubs. Before the NFL, she served as Chief of Police of Washington, D.C., from 2007 to 2016 — the first woman in the role and the longest-serving chief in the force's history — where her strategies helped cut violent crime by 21 percent even as the city's population grew 15 percent.

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TIMESTAMPS:

[00:00] Start.

[01:38] Cathy Lanier: from Tuxedo to the top.

[03:22] Dad vanishes; Mom holds the line (and takes shorthand to the TV).

[08:08] Bused into DC: straight-A student turns chronic truant.

[10:37] Married at 15, signed over for $100 off child support.

[12:54] The baby-in-the-crib wake-up call.

[16:37] GED by a single point; secretary by day, waitress by night.

[20:18] The Washington Post ad that changed everything.

[20:39] 1990 MPD: into the crack cocaine wars.

[23:46] Grandma's gospel: no excuses, damned for doing.

[26:23] Mount Pleasant riots: trial by brick, and a better-way epiphany.