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Warby Parker: How to run a billion-dollar brand with 2 CEOs

This Is Success

00:00

Are You Profitable?

We'd be more profitable if we didn't have countt a social mission. We've now distributed millions of pairs of glasses to people a nead around the globe. The question is, how do we maintain that momentum? That was all about customer experience. And till to this day, you call warby parker, and human being answers phone within six seconds.

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