Top three root causes: discovery, management, process

If you’ve only sold sexy products with cool demos and unique features, you’re probably missing the fundamentals that separate good salespeople from great ones.

Marcus Chan, CEO of Venli Consulting and recent guest on the Sales Gravy podcast, learned to sell in the trenches of commoditized selling: uniforms, facility services, telecom. Industries where you’re locked in multi-year contract cycles, competing against five other vendors who offer the exact same thing, and selling at two to three times the market price.

“In order to get really, really good at selling in the commoditized market, where price seems to be the only factor… you have to learn how to get really good at the sales process,” Chan explains. “You have to be able to take someone who has what I call a latent pain—pain they don’t realize—get them to active and create urgency to move.”

No flash. No sizzle. Just selling.

And that’s exactly why it works.

The First-to-Market Delusion

Chan was talking with a client recently. They’ve closed $5 million in revenue in 12 months. Apple, Fortune 500 companies, massive wins. They’re first to market in a brand new category. Zero competitors.

Their sales team is flying high.

“That’s fantastic,” he told them. “Now what’s your plan for when competitors show up in three years?”

Silence.

Here’s what happens: you get drunk on the product. You don’t have to build real sales skills because the product does the heavy lifting. Then the market matures. Competitors launch. Your “unique” features become nothing new.

Most teams operate under the belief that they’re different. They talk about their proprietary technology, their best-in-class service, and their innovative approach. Meanwhile, buyers are looking at five vendors saying the exact same things.

This isn’t just true for uniforms and telecom. It’s true for SaaS, consulting, financial services. Any market that’s been around longer than 18 months gets commoditized fast.

The question isn’t whether you’re in a commoditized market. The question is whether you know how to sell when you are.

What Commoditized Selling Actually Teaches You

When Chan was selling uniforms at three times the competitor’s price to buyers locked into five-year contracts with other vendors, he had nothing to lean on except process.

He couldn’t say, “Look at this cool new feature.” The uniforms were uniforms. Same fabric. Same colors. Same everything.

He had to learn three skills most salespeople never develop:

1. Moving buyers from latent pain to active pain. Most buyers don’t think they have a problem. They’re comfortable. They’re “fine” with their current vendor. Your job is to help them realize what they’re losing by staying put, and make it real enough that they care.
2. Creating urgency when the status quo is locked in. When a buyer is in year three of a five-year contract, there’s zero natural urgency. You have to create it. You have to make the pain of waiting worse than the pain of switching.
3. Navigating complex, multi-stakeholder sales cycles without a product demo to fall back on. You need the operations manager, the finance team, and the C-suite to all agree that switching vendors is worth the headache. And you need to do it without any bells and whistles to distract them from the hard questions.

The Hidden Advantage Nobody Talks About

Mastering commoditized selling makes everything else easier.

Learn to sell uniforms at a premium price, and differentiated products become simple. The hard skills transfer—objection handling, stakeholder navigation, urgency creation.

But the real value is that your process becomes your product.

In commoditized markets, you compete on how you sell. Your discovery process. Your ability to diagnose the real problem. Your consultative approach. The way you make the buyer feel heard and understood.

That’s what buyers remember and what separates you from the five other vendors in their inbox.

Stop Hiding Behind Your Product

Chan sees it all the time with sales teams from “sexy” industries. They lead with features because they can. They lean on their demo because it works. They let the product do the selling.

Until it doesn’t.

Because eventually, every market commoditizes. Your competitor launches the same feature. Buyers stop caring about your “innovative solution” and start asking about price.

The salespeople who win in commoditized markets win because of process, not product. They’ve mastered diagnosis, urgency, and navigating complexity when there’s nothing shiny to distract the buyer.

A Commoditized Market Is the Best Sales Training Ground

If you’re selling in a commoditized market right now, congratulations. You’re getting an education most salespeople never get—how to compete when you’re “just another vendor,” how to create value when the product doesn’t, how to win on process instead of features.

Sell commodities at premium prices to buyers locked into competitor contracts, and you can sell anything. Master the fundamentals where there are no shortcuts, and those fundamentals become automatic.

Move to a market with actual differentiation, and you don’t just have a good product—you have a good product and the skills to sell it.

Winning in Commoditized Selling

The best training ground for sales isn’t the hottest SaaS company or the coolest startup. It’s the “boring,” commoditized industries where the product doesn’t do the work for you. Where you have to diagnose the problem, create urgency, and navigate complexity without flash to hide behind.

The skills you build when nothing else can save you? Those are the skills that make you unstoppable everywhere else.

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If you want to sharpen the fundamentals that win in any market, start with prospecting. Download the free Seven Steps Prospecting Sequence Guide and build a process that creates urgency and fills your pipeline on purpose.