This is HCD – Human-Centered Design, UX & Service Design Thinking Podcast cover image

How to Make Design Visible in a Numbers-First Organisation

This is HCD – Human-Centered Design, UX & Service Design Thinking Podcast

00:00

Translate Empathy into Cost Savings

Gerry advises reframing qualitative insights as measurable savings like reduced calls, rework, and cost per transaction.

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