Demonstrating ROI for non-billable services

In this episode, Rani Morrison Williams, MS, MSW, LCSW, FACHE, CDE, Chief Diversity and Community Health Equity Officer at the University of Illinois Hospital and Health Sciences System, shares how her team is addressing social determinants of health through community partnerships and innovative care models. She discusses leading equity-focused initiatives, preparing for Medicaid changes, and demonstrating ROI for non-revenue-generating services in a resource-constrained environment.